Marriage Counselling

Are you facing challenges in your marriage that seem insurmountable? Our Marriage Counselling services are here to help you navigate through those difficult times. We are dedicated to assisting couples in strengthening their bonds, enhancing communication, and finding solutions to the issues that may be causing strife in their relationship. Whether you're dealing with trust issues, communication breakdowns, or any other marital concerns, we are here to provide a safe and supportive environment to help you and your partner rebuild your love and commitment. We understand the importance of a healthy, loving marriage, and we're committed to guiding you towards a happier, more fulfilling partnership. Discover how our marriage counselling services can help you and your spouse regain the harmony you once shared. Together, we can work towards a brighter future filled with love and understanding.

Please click the + below and read our policy first.
1. Confidentiality Policy

All information shared during counselling sessions will be kept strictly confidential, except in situations where there is a risk of harm to the client, their spouse, or others. Information may be shared with other professionals (e.g., supervisors, consultants) only with the client's informed consent or when required by law.

2. Truth and Honesty Policy

  • Applicants are expected to be truthful and honest throughout the marriage counselling service.

  • Applicants should fear Allah and understand that honesty is a fundamental Islamic value.
  • Dishonesty, misrepresentation, or providing false information is strictly prohibited and may result in immediate termination from the marriage counselling service.

  • The Quranic verse [Quran 3:61] reminds us of the severe consequences of dishonesty: "And whoever commits a sin only earns it against himself. And Allah is ever Knowing and Wise."

  • Applicants are reminded that lying or being dishonest not only goes against Islamic teachings but also undermines the integrity of the matchmaking service and can harm others seeking genuine connections.

  • Any instances of dishonesty identified during the marriage counselling service may result in the disqualification of the applicant and the termination of their participation in the service.
3. Privacy Policy
Client information collected during the booking process will be securely stored and used solely for the purpose of providing counselling services. Client information will not be shared with any third parties without the client's consent, except as required by law.
4. Fees and Payment Policy

The fee for counselling sessions will be communicated in advance. Payment is expected to be paid before the session starts, and accepted modes of payment include cash, mobile money, or bank transfer. Client will still be charged for a full hourly rate even if the time was not fully exhausted. This is because of the expenses, time, and other administrative cost. Once a client book for an hour, he/she should try exhausting it as that hour has only been allocated to him/her. In the event of cancellation with insufficient notice or no-show, the booking fee is non-refundable.

5. Cancellation and Rescheduling Policy

Clients are requested to provide at least 48 hours' notice for cancellations or rescheduling of sessions. Late cancellations or missed appointments may be subject to a non-refundable booking fee. To cancel or reschedule a session, clients are advised to contact the secretary immediately.

6. Code of Ethics Policy
We adhere to a code of ethics, which includes maintaining professionalism, confidentiality, and respect for clients' rights and dignity.
7. Session Duration and Frequency Policy

Counselling sessions typically last for 1 hour, although the actual duration may vary based on the needs and progress of the clients. The recommended frequency of sessions will be discussed and determined collaboratively between the clients and the counsellor.

8. Termination Policy
The counsellor and clients may mutually decide to terminate counselling at any time. In the event of termination, any prepaid fees for future sessions may be refunded on a pro-rated basis, subject to the counsellor's discretion.
9. Complaints and Grievances Policy
Clients are encouraged to provide feedback or raise any concerns they may have about the counselling services. Complaints or grievances can be submitted in writing via email or through a designated feedback form. The counsellor will address and resolve complaints in a timely and professional manner.
10. Cultural Sensitivity and Respect Policy
The counsellor recognizes and respects clients' traditional beliefs, customs, and practices. Cultural sensitivity will be maintained throughout the counselling process, ensuring that clients' unique backgrounds are considered and valued.
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